TigerGPS

[Xlobsterman]

Hey Gang,

I have a ? 4 U...........................Has anyone here ever ordered anything from TigerGPS.com?

 

Did you order by phone, or online?

 

If so, what is/was your opinion(s) on their service? IE: billing, shipping, customer service, etc. I want the GOOD, BAD, & THE UGLY!!!!!

 

I spent an hour or so browsing their web-site yesterday, and they have some great prices listed for GPS units & accesories!!

 

Thanks, Randall

[+geognerd]

Ordered online. I had a good experience involving an exchange. A question about their exchange policy was answered within a few hours by e-mail. They have a 60-day exchange period. All I did was put a note in the box explaining I wanted an exchange because the unit had a defect, and sent it back with a copy of the shipping receipt. TigerGPS reimburses up to something like $8.50 of the return shipping cost. They don't charge you shipping for the new replacement unit. If they have the best price on something (and sometimes they don't have the best price), I don't see a reason not to go with them.

[Xlobsterman]

Well Gang,

I was browsing the TigerGPS.com web-site the other day, they have some GREAT prices (IMO) but unfortunately for me, their shipping charges to my home in Nova Scotia, CANADA are way out of line!!! They list their minimum "international shipping" charges at $60.00 - $90.00. I thought this was a little excessive, so I sent them an email just to confirm the charges, here is the response they sent me:

 

 

----- Original Message -----

From: Randall Holman

To: info@tigergps.com

Sent: Monday, August 21, 2006 6:23 AM

Subject: Shipping to Canada?

 

Hello,

I am interested in ordering some items from your web-site, but I was reading that your "INTERNATIONAL SHIPPING" will be from $60-$90 bucks??????

 

I live in Nova Scotia, CANADA. Will these shipping charges affect my order?

 

Thanks,

 

Randall Holman

 

Dear Customer,

 

Unfortunately all international orders will be between $60-90USD. I apologize for the inconvenience. Thank you.

 

If you have any other questions, please feel free to contact us again.

 

Sincerely,

 

Natalie

Customer Service

TigerGPS.com, Ltd.

info@tigergps.com

1-866-798-4437

 

BUT, if you live in the US, the shipping is very reasonable..................

[QuigleyJones]

IMHO the best online store for Canadians would be GPScentral.ca

[santas55]

Ordered online. I had a good experience involving an exchange. A question about their exchange policy was answered within a few hours by e-mail. They have a 60-day exchange period. All I did was put a note in the box explaining I wanted an exchange because the unit had a defect, and sent it back with a copy of the shipping receipt. TigerGPS reimburses up to something like $8.50 of the return shipping cost. They don't charge you shipping for the new replacement unit. If they have the best price on something (and sometimes they don't have the best price), I don't see a reason not to go with them.

 

I ordered on line by recommendation of a fellow member, Service was great very prompt. Dan