Garmin Customer Support

[DaveInWNC]

Sunday I somehow broke the pivot that holds my 60CSx battery cover in place. I emailed Garmin, asking how I could get a new one. Monday morning I got an email saying a replacement cover was being sent me. Today (Thursday) the cover came. No questions, no charges, just prompt service.

 

Dave

[+Miragee]

That is great, and is very typical of other Customer Service stories I have heard about from Garmin.

[+trail hound]

Garmins customer service is EXCELLENT !!

Very helpful and they go out of there way to please !

I wouldn't buy another brand because of it

[+Knight2000]

On the flip side i had a broken Magellan lanyard. I tried to buy one via their customer service. After 3 contacts i gave up. It was all a big run around.

 

Why didn't i research and buy a Garmin?

[+Thrak]

My first GPSr was a Garmin GPSMAP 76CS. I purchased an external antenna and, after only about a month, the end came off of the antenna plug inside the unit. I tried to get the piece out and ended up totally destroying the plug socket in my GPSr. I called Garmin and explained that I had broken the unit. I told them what had happened and asked if they could repair the unit. I told them that I knew it wouldn't be covered under warranty and I would be charged for the repair.

 

 

The Garmin rep said to send the unit in and they would be happy to repair it free of charge. I was blown away. I sent the unit in and Garmin sent me a new, in the box unit. About a year later I had other issues with the unit and, once again, Garmin replaced my unit for free with no questions asked. They rock.

[Ferreter5]

Awhile ago I had a problem with the screen flaking out on my Garmin unit that was out of its warranty period. I sent it in, and they sent me a new one with all my data copied over to it.

 

No fuss. No muss. No charge.

 

Outstanding!