otterbuff Posted June 17, 2002 Share Posted June 17, 2002 (I don't have my Legend w/ me today :-(. So I can't answer firmware questions or send Garmin an email yet because they need serial #). My Legend has been experiencing a problem with its display where there are many lines 'missing.' In other words every other line of black is not there. When I turn the unit off and then on most usually come back, but it is just not well. The batteries are new. Any ideas? TIA, Otterbuff Quote Link to comment
Couch_Potato Posted June 17, 2002 Share Posted June 17, 2002 That sounds like a hardware problem. Specifically, it sounds like the connection between the screen and electronics is flakey. Call Garmin customer support and get their opinion. It wouldn't suprise me at all if you need to send it in. I'm not lost! I just don't know where I am. Quote Link to comment
BOSP Posted June 18, 2002 Share Posted June 18, 2002 I have the same problem with my eTrex Vista. Most of the time I have to remove the batteries for a couple of minutes to correct the display. Let me know what you find out when you talk to Garmin. Quote Link to comment
+MrGigabyte Posted June 18, 2002 Share Posted June 18, 2002 Happens on my Legend quite frequently. I just give it a whack into the palm of my hand and it fixes it every time. I also suspect it is a battery contact issue. Quote Link to comment
peter Posted June 18, 2002 Share Posted June 18, 2002 quote:Originally posted by MrGigabyte: Happens on my Legend quite frequently. I just give it a whack into the palm of my hand and it fixes it every time. I also suspect it is a battery contact issue. Sounds more like a bad contact in the connector for the LCD display. If it's still under warranty I'd call Garmin and get an RMA to send it back for replacement. It could easily get worse at any time. Quote Link to comment
+submanager Posted June 18, 2002 Share Posted June 18, 2002 I was experiencing the same problem. Seemed unrelated to battery condition. Usually occurred when the unit was first turned on and went away after I cycled through the displays. Eventually the condition was occurring occasionally when the unit was on a while. Finally, I contacted Garmin to see if the problem had been reported and might be associated with one of the firmware updates. I sent a picture of the condition. Garmin replied that it sounded like a hardware issue and sent me an RMA #. It took less then a week to repair (under warranty). Haven't had the problem occur again (although it has only been a week since the repair). Quote Link to comment
+mrcpu Posted June 18, 2002 Share Posted June 18, 2002 I've had this same problem plus my click stick will just ignore me sometimes. It seems to be a common problem with the Garmins from what I've seen in the newsgroups. I've found that squeezing my unit a bit will make the problems disapper. I'd send it in for service but.... Rob Mobile Cache Command Quote Link to comment
+mrcpu Posted June 18, 2002 Share Posted June 18, 2002 I've had this same problem plus my click stick will just ignore me sometimes. It seems to be a common problem with the Garmins from what I've seen in the newsgroups. I've found that squeezing my unit a bit will make the problems disapper. I'd send it in for service but.... Rob Mobile Cache Command Quote Link to comment
+apersson850 Posted June 19, 2002 Share Posted June 19, 2002 This is obviously a manufacturing problem. My Vista does the same occasionally. Twisting it a little, or pressing with the thumb just above the display, usually helps. Anders Quote Link to comment
otterbuff Posted July 16, 2002 Author Share Posted July 16, 2002 I sent the unit into Garmin on Monday and it returned the following Monday. The tech I corresponded with via email was very responsive. Garmin even put a detailed repair explanation in the box they mailed the unit back to me in. Not only did the reseat one of the cables, they updated my system and added some strips in the battery compartment to keep the batteries well seated. They even put a temporary protective cover on the unit display (assume it was when the were working on it). The reason I mention that last part is because my entire experience with Garmin makes me feel that it is a classy operation. Oh yeah, the tech said this is their busy time (mid-summer) - and I still got it back in a week Quote Link to comment
+MrGigabyte Posted July 16, 2002 Share Posted July 16, 2002 Check out my last post on July 2 in this thread regarding my click stick and Garmin's service. They also added the rubber strips which they said will solve my intermittent display line problem. Quote Link to comment
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.