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Dead 64s


mikeD

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My 64s is only 14 months old and will not start

In advance of calling Garmin tomorrow I wonder if anyone has had similar problems

Pressing the power button, one sees "Garmin" logo

Then welcome screen appears just long enough to see my welcome text and the usually copyright words, then it dies.

Same with various batteries and powered usb cable

 

Tried hard reset procedure, it does the same as above

It has latest software update and has worked ok after that

 

Any suggestions gratefully.....

Mike

 

Ps I was going to post this on the real Garmin forum but that seems to have disappeared, I mean the ' on the trail handheld forum'

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thanks for the two replies

yes I have taken out the card

plugging in the USB just gives the start screen for a second then nothing.

 

Looks like a dead GPSr

 

I had a 62s go on me like this 2/3 years ago. Had to buy a factory recon job GBP140!

as it happened I was 10 miles from Garmin Europe in Southampton ,UK

Called them up

 

Paid over t'internet, went down there

Handed over old unit in reception

Someone came down and said " do you mind waiting? could be 45-60 mins while we swing over you licenses etc.!

 

What could one say? Was back caching in the New Forest 2 hours later

 

Mike

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UPDATE

Phoned Garmin, device confirmed dead

Pleased to say they are going to replace it . Just out of warranty but prevailed on them to .......... Cost otherwise is now GBP74

 

First up, They asked me to run a software update on the device, not possible then a hard reset , again not possible

 

They did send me this link which others may find useful

It is a PDF defining hard rest instructions for every device they do .- 60+ pages

http://static.garmincdn.com/shared/uk/customer-care/Master_reset_instructions.pdf

 

Thanks to all for your advices

Mike

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UPDATE

Phoned Garmin, device confirmed dead

Pleased to say they are going to replace it . Just out of warranty but prevailed on them to .......... Cost otherwise is now GBP74

 

First up, They asked me to run a software update on the device, not possible then a hard reset , again not possible

 

They did send me this link which others may find useful

It is a PDF defining hard rest instructions for every device they do .- 60+ pages

http://static.garmincdn.com/shared/uk/customer-care/Master_reset_instructions.pdf

 

Thanks to all for your advices

Mike

 

Thanks for the link....I'll print it out and add to my library.

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