+mikeD Posted August 16, 2015 Share Posted August 16, 2015 My 64s is only 14 months old and will not start In advance of calling Garmin tomorrow I wonder if anyone has had similar problems Pressing the power button, one sees "Garmin" logo Then welcome screen appears just long enough to see my welcome text and the usually copyright words, then it dies. Same with various batteries and powered usb cable Tried hard reset procedure, it does the same as above It has latest software update and has worked ok after that Any suggestions gratefully..... Mike Ps I was going to post this on the real Garmin forum but that seems to have disappeared, I mean the ' on the trail handheld forum' Quote Link to comment
+StefandD Posted August 16, 2015 Share Posted August 16, 2015 (edited) It might be a corrupt gpx file. Can you still connect it to your computer? If so, try JaVaWa Device Manager to track the problem. If a hard reset won't work, I suggest you contact Garmin. Edited August 16, 2015 by StefandD Quote Link to comment
+Red90 Posted August 16, 2015 Share Posted August 16, 2015 If you have a card in it, remove it. If you can connect to a computer delete any GPX files. Quote Link to comment
+mikeD Posted August 16, 2015 Author Share Posted August 16, 2015 thanks for the two replies yes I have taken out the card plugging in the USB just gives the start screen for a second then nothing. Looks like a dead GPSr I had a 62s go on me like this 2/3 years ago. Had to buy a factory recon job GBP140! as it happened I was 10 miles from Garmin Europe in Southampton ,UK Called them up Paid over t'internet, went down there Handed over old unit in reception Someone came down and said " do you mind waiting? could be 45-60 mins while we swing over you licenses etc.! What could one say? Was back caching in the New Forest 2 hours later Mike Quote Link to comment
+Red90 Posted August 17, 2015 Share Posted August 17, 2015 It is probably fixeable. There are ways to connect into a pre-boot mode and reload the OS. Contact Garmin by phone. They can fix it remotely most of the time. Quote Link to comment
+mikeD Posted August 17, 2015 Author Share Posted August 17, 2015 UPDATE Phoned Garmin, device confirmed dead Pleased to say they are going to replace it . Just out of warranty but prevailed on them to .......... Cost otherwise is now GBP74 First up, They asked me to run a software update on the device, not possible then a hard reset , again not possible They did send me this link which others may find useful It is a PDF defining hard rest instructions for every device they do .- 60+ pages http://static.garmincdn.com/shared/uk/customer-care/Master_reset_instructions.pdf Thanks to all for your advices Mike Quote Link to comment
+BAMBOOZLE Posted August 23, 2015 Share Posted August 23, 2015 UPDATE Phoned Garmin, device confirmed dead Pleased to say they are going to replace it . Just out of warranty but prevailed on them to .......... Cost otherwise is now GBP74 First up, They asked me to run a software update on the device, not possible then a hard reset , again not possible They did send me this link which others may find useful It is a PDF defining hard rest instructions for every device they do .- 60+ pages http://static.garmincdn.com/shared/uk/customer-care/Master_reset_instructions.pdf Thanks to all for your advices Mike Thanks for the link....I'll print it out and add to my library. Quote Link to comment
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