+Cissy PSP Posted July 27, 2015 Share Posted July 27, 2015 We are traveling today, going towards Seattle Wa. We retrieved a TB. But, for 2 days now, sending the "pickup" log won't go through. Why? Thanks! Quote Link to comment
+The A-Team Posted July 27, 2015 Share Posted July 27, 2015 We are traveling today, going towards Seattle Wa. We retrieved a TB. But, for 2 days now, sending the "pickup" log won't go through. Why? Thanks! Sending how? Through the website, an app, GSAK, or some other third-party piece of software? If it's an app or other software, which one? I do seem to recall that there were issues submitting trackable logs through the official iOS app if there were photos attached, but I'm not sure if this is still an issue or not. If that scenario does apply to you, you could see if you can remove the photo(s) and re-submit the pending log, or delete the pending log and submit a new one without any photos. If you can't get any of this to work, drop into Groundspeak HQ in Seattle and see if they can help you. Quote Link to comment
+Cissy PSP Posted July 27, 2015 Author Share Posted July 27, 2015 We are traveling today, going towards Seattle Wa. We retrieved a TB. But, for 2 days now, sending the "pickup" log won't go through. Why? Thanks! Sending how? Through the website, an app, GSAK, or some other third-party piece of software? If it's an app or other software, which one? I do seem to recall that there were issues submitting trackable logs through the official iOS app if there were photos attached, but I'm not sure if this is still an issue or not. If that scenario does apply to you, you could see if you can remove the photo(s) and re-submit the pending log, or delete the pending log and submit a new one without any photos. If you can't get any of this to work, drop into Groundspeak HQ in Seattle and see if they can help you. Hi yes we are using Apple iPad or the iPhone to send travel bug logs the regular sign the log for cash is that you do go through perfectly fine it's only the travel bug law that will not go through. We are not attaching any photos. Simply the log for retrieving a bug. We are not in Seattle, just passing through. Thank you! I Quote Link to comment
+Cissy PSP Posted July 27, 2015 Author Share Posted July 27, 2015 We are traveling today, going towards Seattle Wa. We retrieved a TB. But, for 2 days now, sending the "pickup" log won't go through. Why? Thanks! Sending how? Through the website, an app, GSAK, or some other third-party piece of software? If it's an app or other software, which one? I do seem to recall that there were issues submitting trackable logs through the official iOS app if there were photos attached, but I'm not sure if this is still an issue or not. If that scenario does apply to you, you could see if you can remove the photo(s) and re-submit the pending log, or delete the pending log and submit a new one without any photos. If you can't get any of this to work, drop into Groundspeak HQ in Seattle and see if they can help you. Hi yes we are using Apple iPad or the iPhone to send travel bug logs the regular sign the log for cash is that you do go through perfectly fine it's only the travel bug law that will not go through. We are not attaching any photos. Simply the log for retrieving a bug. We are not in Seattle, just passing through. Thank you! I The frustrating part is that we want to place the Bug in Vancouver Canada, but until the retrieval log goes through, we can't do a drop :-( Quote Link to comment
+Cissy PSP Posted July 27, 2015 Author Share Posted July 27, 2015 We are traveling today, going towards Seattle Wa. We retrieved a TB. But, for 2 days now, sending the "pickup" log won't go through. Why? Thanks! Sending how? Through the website, an app, GSAK, or some other third-party piece of software? If it's an app or other software, which one? I do seem to recall that there were issues submitting trackable logs through the official iOS app if there were photos attached, but I'm not sure if this is still an issue or not. If that scenario does apply to you, you could see if you can remove the photo(s) and re-submit the pending log, or delete the pending log and submit a new one without any photos. If you can't get any of this to work, drop into Groundspeak HQ in Seattle and see if they can help you. Hi yes we are using Apple iPad or the iPhone to send travel bug logs the regular sign the log for cash is that you do go through perfectly fine it's only the travel bug law that will not go through. We are not attaching any photos. Simply the log for retrieving a bug. We are not in Seattle, just passing through. Thank you! I The frustrating part is that we want to place the Bug in Vancouver Canada, but until the retrieval log goes through, we can't do a drop :-( As you can see by my paragraph above, darn Siri gets it wrong hahaha Quote Link to comment
+hukilaulau Posted July 28, 2015 Share Posted July 28, 2015 Best thing to do might be to find a public library or a motel with computer access and do it the old school way. Quote Link to comment
+Cissy PSP Posted July 28, 2015 Author Share Posted July 28, 2015 Best thing to do might be to find a public library or a motel with computer access and do it the old school way. Good idea. Might wait until trip is over. Thanks much! Quote Link to comment
+on4bam Posted July 28, 2015 Share Posted July 28, 2015 (edited) Best thing to do might be to find a public library or a motel with computer access and do it the old school way. Entering login information on a public computer? Yeah, sure. Not gonna happen.... ever. If you can use the app, you can just as well access the website from your phone. Edited July 28, 2015 by on4bam Quote Link to comment
+jellis Posted July 28, 2015 Share Posted July 28, 2015 Did you try on a browser instead of the app. I've been having issues too on my GC app. Cache finds yes, but Tb logs no. They just sit there with a message saying something like "can't complete at this time". But the find logs no problem. Quote Link to comment
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