+sloth96 Posted March 13, 2017 Share Posted March 13, 2017 Going to geocaching.com I get a 500 server error and redirected to this URL: https://www.geocaching.com/error/500.htm?aspxerrorpath=/play Quote Link to comment
+Frau aufm Schrank Posted March 13, 2017 Share Posted March 13, 2017 Going to geocaching.com I get a 500 server error Quote Link to comment
+PlasmaWave Posted March 13, 2017 Share Posted March 13, 2017 UK time now 09:30 (Seattle plus 8hrs) and cannot log into the site ... was ok an hour ago Quote Link to comment
+Team_Justice Posted March 13, 2017 Share Posted March 13, 2017 Down for me - Australian EST at 8:48. Quote Link to comment
+Sivota Posted March 13, 2017 Share Posted March 13, 2017 A lot of geocachers from the Netherlands aren't able to log today in either and get the same message... Quote Link to comment
+Isonzo Karst Posted March 13, 2017 Share Posted March 13, 2017 I was logged for a bit, but got kicked off, and now cannot login... getting either 500 Server errors, or just the login page reloading with username/password panes empty. Quote Link to comment
+martl Posted March 13, 2017 Share Posted March 13, 2017 Same here in Germany. Cookie deletion didn't help either... Quote Link to comment
+Snicker666 Posted March 13, 2017 Share Posted March 13, 2017 First I could not login, now I get the 500 server error too. Quote Link to comment
Verid Posted March 13, 2017 Share Posted March 13, 2017 Same here (Poland). Mobile app also cannot log in. Quote Link to comment
+vanBaarsel Posted March 13, 2017 Share Posted March 13, 2017 Glad it's not me! But no communication from Groundspeak, it's more Goundsilent again Quote Link to comment
+Alessandro94 Posted March 13, 2017 Share Posted March 13, 2017 The same in Italy, I still get the 500 server error. Quote Link to comment
+pitboots & cartman Posted March 13, 2017 Share Posted March 13, 2017 having the same problem server error 500 Quote Link to comment
+thomfre Posted March 13, 2017 Share Posted March 13, 2017 Glad it's not me! But no communication from Groundspeak, it's more Goundsilent again The time is 2:59 AM in Seattle now, probably why they're not communicating that much right now. Quote Link to comment
+pchappuis Posted March 13, 2017 Share Posted March 13, 2017 Here in Switzerland, website down too. A few minutes ago i cannot more log in. But... http://status.geocaching.com/ say that all is OK Quote Link to comment
+pklong Posted March 13, 2017 Share Posted March 13, 2017 Me too. 500 errors on logging in yet again. Come on Groundspeak, this isn't acceptable! Quote Link to comment
+vanBaarsel Posted March 13, 2017 Share Posted March 13, 2017 The time is 2:59 AM in Seattle now, probably why they're not communicating that much right now. I can imagine that they have a 24/7 monitoring system AND a technician standby? Quote Link to comment
+funkymunkyzone Posted March 13, 2017 Share Posted March 13, 2017 Couldn't log in, then 500 error. Website now back but still can't log in. Quote Link to comment
+bajjab Posted March 13, 2017 Share Posted March 13, 2017 Here in Germany it is the same: cannot log in and get an error message 500. Quote Link to comment
+Cascabel Posted March 13, 2017 Share Posted March 13, 2017 I have the same problem here in Germany - lo login possible. Quote Link to comment
+funkymunkyzone Posted March 13, 2017 Share Posted March 13, 2017 Couldn't log in, then 500 error. Website now back but still can't log in. And 500 error again. Seems like they are trying to get it going again, or it's fallen over badly, or both... I'm on call this week for my job, so I can empathise... Quote Link to comment
+thomfre Posted March 13, 2017 Share Posted March 13, 2017 The time is 2:59 AM in Seattle now, probably why they're not communicating that much right now. I can imagine that they have a 24/7 monitoring system AND a technician standby? Probably. But his or her priority is to get the system running smoothly again, not answer the angry mob on the forums. As it should be. Quote Link to comment
+funkymunkyzone Posted March 13, 2017 Share Posted March 13, 2017 Probably. But his or her priority is to get the system running smoothly again, not answer the angry mob on the forums. As it should be. +1 Quote Link to comment
+BuckyBoyEcht Posted March 13, 2017 Share Posted March 13, 2017 11:22 here, getting the login page, unable to login, no access to premium-caches Quote Link to comment
+vanBaarsel Posted March 13, 2017 Share Posted March 13, 2017 Probably. But his or her priority is to get the system running smoothly again, not answer the angry mob on the forums. As it should be. Wrong! Communication is important. Just a single tweet, facebook update or forum post: "We're experiencing problems right now, but we're working on it". Now we're guessing they're working on it, right? Quote Link to comment
+on4bam Posted March 13, 2017 Share Posted March 13, 2017 (edited) No matter what link I follow from my profile (which stays open 24/7 in a tab in FF/Win7) I always get the loginscreen but nothing else (no error messages). Same goes for FF in Android. PQs and website were fine @7:00 UTC. API is out too. Edited March 13, 2017 by on4bam Quote Link to comment
+TheVoytekBear Posted March 13, 2017 Share Posted March 13, 2017 I get Error 500 after logging in (tested on 2 devices) Quote Link to comment
+barefootjeff Posted March 13, 2017 Share Posted March 13, 2017 I was logging the last of today's finds but when I clicked on Submit I got logged out and now can't log back in again. Quote Link to comment
+HHL Posted March 13, 2017 Share Posted March 13, 2017 [...] Probably. But his or her priority is to get the system running smoothly again, not answer the angry mob on the forums. As it should be. +1 Quote Link to comment
+thomfre Posted March 13, 2017 Share Posted March 13, 2017 Wrong! Communication is important. Just a single tweet, facebook update or forum post: "We're experiencing problems right now, but we're working on it". Now we're guessing they're working on it, right? And you're guessing that every single lackey have access to the company Facebook and Twitter accounts. What if the technician, that have to get up in the middle of the night to fix this, doesn't have access to any of those? Maybe the marketing department handles all social media? This isn't the first time there's been issues in the middle of the night Seattle time (all websites have issues. Even 99.9% uptime allows 8 hours and 45 minutes downtime per year). But they've always fixed the issues. So even though we're guessing, it's not hard to guess that they are working on the issue. Quote Link to comment
+funkymunkyzone Posted March 13, 2017 Share Posted March 13, 2017 Hehe "No no, don't get the server restarted, spend some time on face book and twitter first!" LOL Quote Link to comment
+thomfre Posted March 13, 2017 Share Posted March 13, 2017 "No no, don't get the server restarted, spend some time on face book and twitter first!" They could have both a technician, and a social media expert on duty 24/7. But that would be a waste of time and money... Quote Link to comment
+wmpastor Posted March 13, 2017 Share Posted March 13, 2017 Hehe "No no, don't get the server restarted, spend some time on face book and twitter first!" LOL Hey, that works for the President! 500 error also - 1st time I ever saw that. Quote Link to comment
+thomfre Posted March 13, 2017 Share Posted March 13, 2017 Now we're guessing they're working on it, right? I guess I was right, seems to be working now Good job unknown lackey(s)! Thanks for fixing the problem in the middle of the night! Quote Link to comment
+Snicker666 Posted March 13, 2017 Share Posted March 13, 2017 "No no, don't get the server restarted, spend some time on face book and twitter first!" They could have both a technician, and a social media expert on duty 24/7. But that would be a waste of time and money... 1 Million subscribers x 30$, I think they can afford that... and some more Quote Link to comment
+Rustynails Posted March 13, 2017 Share Posted March 13, 2017 (edited) It would only take seconds to update us. We are paying for this service after all. Edited March 13, 2017 by rustynails. Quote Link to comment
+martl Posted March 13, 2017 Share Posted March 13, 2017 up and running again here Quote Link to comment
+parima Posted March 13, 2017 Share Posted March 13, 2017 Going to geocaching.com I get a 500 server error in the Netherlands Quote Link to comment
+funkymunkyzone Posted March 13, 2017 Share Posted March 13, 2017 Fanboys Laughable. I just happen to know what it's like to have a lot of people relying on a service. Every second counts. And YAY it's back. Quote Link to comment
+Rustynails Posted March 13, 2017 Share Posted March 13, 2017 Wrong, not working. USA-midwest Quote Link to comment
+thomfre Posted March 13, 2017 Share Posted March 13, 2017 1 Million subscribers x 30$, I think they can afford that... and some more Where do you get that number from? I still think that keeping a social media expert on duty 24/ is a waste of money... Fanboys Laughable. I just happen to know what it's like to have a lot of people relying on a service. Every second counts. And YAY it's back. I guess you get a better understanding of this if you actually have had to get up in the middle of the night to fix server issues yourself... Quote Link to comment
+TheVoytekBear Posted March 13, 2017 Share Posted March 13, 2017 Working for me as well I guess you get a better understanding of this if you actually have had to get up in the middle of the night to fix server issues yourself... I work in IT so I understand it (although I don't work in on-call service). On the other hand this is a reocurring problem (we've seen the exact issue before) so someone should do an RCA and prevent it in future. Quote Link to comment
Frau Potter Posted March 13, 2017 Share Posted March 13, 2017 Engineers were working on it an hour and a half ago, as soon as the system paged them. Thankfully, we have an automatic paging system that is able to detect most site problems now. But it can still be useful to hear from the community about what specific error they are receiving. In this case, the engineers were busy working on it, but no one was awake to report in this thread. All systems are working again. Thanks for your patience. Now you can get out and go geocaching! Quote Link to comment
+BuckyBoyEcht Posted March 13, 2017 Share Posted March 13, 2017 seems to be up and running again (12:21 local, the Netherlands) Quote Link to comment
+sloth96 Posted March 13, 2017 Author Share Posted March 13, 2017 Engineers were working on it an hour and a half ago, as soon as the system paged them. Thankfully, we have automatic an paging system that is able to detect most site problems now. But it can still be useful to hear from the community about what specific error they are receiving. In this case, the engineers were busy working on it, but no one was awake to report in this thread. All systems are working again. Thanks for your patience. Now you can get out and go geocaching! It is great to hear that the automated system caught an issue and had folks on it. Quote Link to comment
+The Leprechauns Posted March 13, 2017 Share Posted March 13, 2017 Engineers were working on it an hour and a half ago, as soon as the system paged them. Thankfully, we have automatic an paging system that is able to detect most site problems now. But it can still be useful to hear from the community about what specific error they are receiving. In this case, the engineers were busy working on it, but no one was awake to report in this thread. All systems are working again. Thanks for your patience. Now you can get out and go geocaching! Thank you for posting at 4:26 in the morning to keep the community informed. Quote Link to comment
+dubidubno Posted March 13, 2017 Share Posted March 13, 2017 Glad it's not me! But no communication from Groundspeak, it's more Goundsilent again The time is 2:59 AM in Seattle now, probably why they're not communicating that much right now. Geocaching is a global game. Quote Link to comment
+wmpastor Posted March 13, 2017 Share Posted March 13, 2017 "No no, don't get the server restarted, spend some time on face book and twitter first!" They could have both a technician, and a social media expert on duty 24/7. But that would be a waste of time and money... Agreed. I for one don't want dues to increase by fifty cents to cover 24/7 hospital-grade or military-grade instantaneous IT support and social network minute-by-minute updates. A short wait harms no one and the response-time was great. Well done, GS! Quote Link to comment
+pingurus Posted March 28, 2017 Share Posted March 28, 2017 I get an Error 500 when trying to open geocaching.com. 2 hours ago it everything worked. Quote Link to comment
Moun10Bike Posted March 28, 2017 Share Posted March 28, 2017 The team is working to correct this. Quote Link to comment
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