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My Account page

#1 User is offline   *SLJK* 

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Posted 02 February 2008 - 05:47 PM

Is anyone else having trouble getting to the my account page? We keep getting: Sorry! We encountered an error when requesting that page! Tried logging out and back in that didn't work.

#2 User is offline   Michael 

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Posted 02 February 2008 - 06:01 PM

View Post*SLJK*, on Feb 2 2008, 06:47 PM, said:

Is anyone else having trouble getting to the my account page? We keep getting: Sorry! We encountered an error when requesting that page! Tried logging out and back in that didn't work.


Thanks for reporting it. We are already working on it.

:huh:

#3 User is offline   *SLJK* 

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Posted 02 February 2008 - 06:02 PM

Thanks! :huh:

#4 User is offline   Cache Liberation Front 

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Posted 02 February 2008 - 06:14 PM

Just adding my two cents that geocaching.com is unusable at the moment.

MrW.

#5 User is offline   knowschad 

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Posted 02 February 2008 - 06:18 PM

I'm guessing that the cute li'l Signal frog page is simply an attempt at making light of the old Server Unavailable pages, but it doesn't appease me one bit! I'm trying to get a list of caches for tomorrow and I haven't had access for over an hour. I'm not happy.

#6 User is offline   logger&trail 

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Posted 02 February 2008 - 06:20 PM

Same for me as well, cannot access the My Account page and other areas of the site seem to be working at a snails pace. Seems like the gerbil might have fallen and cant get up. :huh:

#7 User is offline   Beaverbeliever 

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Posted 02 February 2008 - 06:23 PM

I need to submit an event by tomorrow, when will it be fixed?

#8 User is offline   MountainRacer 

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Posted 02 February 2008 - 06:41 PM

What everyone else said. The forum servers seem fine, but Geocaching.com and related pages are very sluggish, and user-specific pages won't load at all. Maybe it'll get better late tonight as people go to bed and the demand eases.

#9 User is offline   Beaverbeliever 

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Posted 02 February 2008 - 06:43 PM

View PostMountainRacer, on Feb 2 2008, 06:41 PM, said:

The forum servers seem fine, but Geocaching.com and related pages are very sluggish


The forum is hosted on the Groundspeak.com server, so that is a plus :huh:

#10 User is offline   zoltig 

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Posted 02 February 2008 - 06:44 PM

Perfect access here! No problems at all!!

#11 User is offline   Cache Liberation Front 

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Posted 02 February 2008 - 06:47 PM

View Postzoltig, on Feb 2 2008, 06:44 PM, said:

Perfect access here! No problems at all!!


I can hide caches (though it's supah sluggish), but I still can't get to My Account.

MrW.

#12 User is offline   LaRobley 

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Posted 02 February 2008 - 06:50 PM

Reboot. Iam just glad its being worked on :huh:

#13 User is offline   knowschad 

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Posted 02 February 2008 - 07:07 PM

View PostLaRobley, on Feb 2 2008, 06:50 PM, said:

Reboot. Iam just glad its being worked on :huh:


It's "been worked on" for a long time. It was really looking good for the past few months, but for some reason it reared its ugly head again. It's now 9pm here and I've yet to be able to compile a list of caches for Sunday. Monday I'm back to work.

As others have said, we can get to the main page, and from there, can (obviously) get to the forums, but can't get to personal pages, can't do a zipcode search, can't use Hide & Seek a Cache, Trackable Items, and probably not much else.

#14 User is offline   Gremalkin 

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Posted 02 February 2008 - 07:21 PM

And here I thought it was just my slow dial-up connection causing something to time out.

I can't get to geocaching.com/my/default.aspx (get the error), but I can get to areas under my account by typing the URL (or linking from the history in my browser): geocaching.com/my/geocaches.aspx and .../my/watchlist.aspx etc.

I can get to my pocket queries (geocaching.com/pocket). PQ Link

Win XP SP2, Firefox 2.0.0.11

Edit: to fix SP # (SP3 is for Office :-) )

This post has been edited by Gremalkin: 02 February 2008 - 08:35 PM


#15 User is offline   KJcachers 

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Posted 02 February 2008 - 07:35 PM

need caches for tomorrow? On Superbowl Sunday? That's un-American and...uhm...yeah...I will be out there in the morning getting my fix! :huh:

All loaded up from GSAK database and good to go. Website is a no-go for me as well. Took me 2 hours to logs my finds from today.

#16 User is offline   gof1 

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Posted 02 February 2008 - 07:35 PM

View PostGremalkin, on Feb 2 2008, 07:21 PM, said:

I can get to my pocket queries (geocaching.com/pocket). PQ Link



That is a helpful link.
Thanks

#17 User is offline   gof1 

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Posted 02 February 2008 - 07:42 PM

Try this one for Hide and Seek a Cache.
A bit slow, but it loaded.

#18 User is offline   Driver Carries Cache 

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Posted 02 February 2008 - 07:43 PM

I've been trying to publish two new hides for the past hour and a half. Can't access any of my profile/account details pages.

DCC

#19 User is offline   Gremalkin 

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Posted 02 February 2008 - 08:37 PM

Can you get to the area to publish hides from HERE?

I have never published a cache, so I'm not sure of the exact procedure.

-Gremalkin

#20 User is offline   knowschad 

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Posted 02 February 2008 - 08:50 PM

View Postgof1, on Feb 2 2008, 07:42 PM, said:

Try this one for Hide and Seek a Cache.
A bit slow, but it loaded.

That is exactly the same link that you get when you go to Hide and Seek a Cache from the main menu.

#21 User is offline   tazielf 

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Posted 02 February 2008 - 09:02 PM

:lol: Well, I feel bad now. I should have checked the forums, but I have already submitted a ticket to Groundspeak. Oh well. When things usually happen, they happen to me - I have my own little cloud over my head. :huh: At any rate, I was able to log my caches from today by using the waypoint box. I have photos to upload but I'm going to wait until this is fixed. Does anyone remember the days back in 2003 and 2004 when the site was always slow when darkness fell because so many folks were logging caches at once? This feels like that time all over again! However, Groundspeak has done a great job in the years in between and usually the site is fast and wonderful.

#22 User is offline   Beaverbeliever 

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Posted 02 February 2008 - 09:11 PM

It would still be nice to know when it will be fixed...

#23 User is offline   Cache Liberation Front 

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Posted 02 February 2008 - 09:16 PM

I have 2 caches I've created, but haven't activated yet. Are there any backdoor links to caches in our own queues so I can further edit them and then submit for approval?

MrW.

#24 User is offline   hairball45 

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Posted 02 February 2008 - 09:18 PM

Good to know it's not just me. Hey, here's an original idea. I'll go to bed.
G'nite

#25 User is offline   izzyvet 

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Posted 02 February 2008 - 09:34 PM

Ya, I can't get on either and I am going to bed. Even the forums took a while to load up, but once I was here everything was fine. Do you really think the weather was THAT nice today that every one was out caching and bogged down the server with their logs? Seems kind of hard to believe, although we had a nice morning here!

#26 User is offline   Mopar 

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Posted 02 February 2008 - 09:37 PM

It's late Saturday night. Why aren't all you people in work?

What? You don't work Saturday nights?

You are home with your family?

Hmmmmmm.....

#27 User is offline   Beaverbeliever 

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Posted 02 February 2008 - 09:43 PM

Can we move this thread back on topic???

Thanks!

#28 User is offline   PhxChem 

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Posted 02 February 2008 - 09:44 PM

Quote

I need to submit an event by tomorrow, when will it be fixed?


Listen, they can't tell the future. So let's all just cool down here. No one is going to die because of the website having problems. Seriously, can we put things into perspective?

#29 User is offline   Michael 

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Posted 02 February 2008 - 09:46 PM

View PostMr. & Mrs. Wisearse, on Feb 2 2008, 10:16 PM, said:

I have 2 caches I've created, but haven't activated yet. Are there any backdoor links to caches in our own queues so I can further edit them and then submit for approval?

MrW.


Go to the Hide and seek page http://www.geocaching.com/seek/ and enter the GC# of the cache. If you didn't write it down its in the email you get when you first create the page. You can also try using the "Hidden by username" at the bottom of the page and enter your account name. You will get a list that should have your unpublished caches on it.

OR, you can click HERE


When I know it is fixed I will post it here.


Hope this helps.

This post has been edited by Michael: 02 February 2008 - 09:49 PM


#30 User is offline   Keystone 

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Posted 02 February 2008 - 09:57 PM

View PostPhxChem, on Feb 3 2008, 12:44 AM, said:

Quote

I need to submit an event by tomorrow, when will it be fixed?


Listen, they can't tell the future. So let's all just cool down here. No one is going to die because of the website having problems. Seriously, can we put things into perspective?

If you are running into the 14 day advance notice requirement for event caches, submit the event as soon as you can, but leave a "note to reviewer" saying that you tried hard on Saturday, but the site problems kept you from submitting your page.

The cache reviewers are well aware of the site slowdown. :huh: I for one would certainly cut someone a break by a day or two when an event submission is delayed for this reason.

#31 User is offline   Beaverbeliever 

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Posted 02 February 2008 - 10:03 PM

View PostKeystone, on Feb 2 2008, 09:57 PM, said:

The cache reviewers are well aware of the site slowdown. :lol: I for one would certainly cut someone a break by a day or two when an event submission is delayed for this reason.


I wasn't trying to be mad, just asking. Thanks for everyones input though :huh:

#32 User is offline   TK7464 

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Posted 02 February 2008 - 10:04 PM

At least I know its not only me having problems I went to an event today and I'm trying to log my coin's and TB's what a pain I'll think I will wait to tomorrow.

#33 User is offline   CachemanCando 

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Posted 02 February 2008 - 10:10 PM

View PostGremalkin, on Feb 2 2008, 07:21 PM, said:

And here I thought it was just my slow dial-up connection causing something to time out.

I can't get to geocaching.com/my/default.aspx (get the error), but I can get to areas under my account by typing the URL (or linking from the history in my browser): geocaching.com/my/geocaches.aspx and .../my/watchlist.aspx etc.

I can get to my pocket queries (geocaching.com/pocket). PQ Link

Win XP SP2, Firefox 2.0.0.11

Edit: to fix SP # (SP3 is for Office :-) )

Thank you for posting this link ... A great workaround while the good folks at Groundspeak fix the bug!

#34 User is offline   Walkabout46 

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Posted 02 February 2008 - 10:17 PM

Just now tried to log on to my account and noticed the same problem. Glad to see I'm not alone. Hoping all will be back to normal come morning!

#35 User is offline   escondido100 

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Posted 02 February 2008 - 10:48 PM

8:45 HST and we are not getting thru from here either...been that way for about 5hrs or so......no caching tomorow for me....oh well football instead

#36 User is offline   MaplessInSeattle 

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Posted 02 February 2008 - 11:27 PM

Hmmn, since I guess I won't be caching tomorrow due to site issues, who's playing in this superbowl thing I keep hearing about?

#37 User is offline   snowyaker1 

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Posted 02 February 2008 - 11:48 PM

I am glad I am not the only one Experiencing this problem.
It is really a hassle, I was getting ready to get a list of Caches
for tomorrow and log some that I found today but I guess it is the
Nature of the beast, there seems to always be something that
needs to be done to web sites. Oh well I guess it will be up tomorrow hopefully! :huh:

#38 User is offline   superhoser 

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Posted 02 February 2008 - 11:51 PM

It is a good thing I keep a few hundred caches in the GPSr because I am having problems getting to my account as well.

#39 User is offline   SLO Trekker 

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Posted 02 February 2008 - 11:53 PM

Just tried again and still no luck with access to My Account. I have managed to work around it for the most part, but things are very slooooow.

#40 User is offline   sawblade5 

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Posted 02 February 2008 - 11:59 PM

I am getting the same problems and going back to the same page is forwarding me to the error message page. I winder if its working but it's forwarding me to this page becasue of a short time out counter?

BTW much of the rest of the site works fine through direct links. Its just the My Account Page doing this. This wont affect my Geocaching for tomorrow as I got a thing called a Pocket Query and GSAK. So my caches that I want to find are already listed there.

This post has been edited by sawblade5: 03 February 2008 - 12:01 AM


#41 User is offline   wingnut7zero5 

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Posted 03 February 2008 - 12:35 AM

If you need to log your caches do a search by area code. It will build a list and rank them by distance. Then just click on the link for the cache you want to log and log it. I had to do this to log my finds today.

And if you click on someones name and then type in your own user name in the search for another user field you can look yourself up. You just cant get to your page you are supposed to see.

#42 User is offline   Danuw 

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Posted 03 February 2008 - 01:56 AM

It' still not working, but at least I now know it's not me. I just kicked the CPU and jiggled my monitor, let's see if that helps. And the posted time is wrong by three hours unless it only posts by a diff time zone. Never noticed this before. I am at 4:56 am Eastern, and it says 1:56 am

This post has been edited by Danuw: 03 February 2008 - 01:59 AM


#43 User is offline   pklong 

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Posted 03 February 2008 - 02:23 AM

Me too. Drat, one of the few days I could go caching in the last couple of weeks too...

#44 User is offline   Darquer 

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Posted 03 February 2008 - 02:30 AM

My Account page is still not working. I am shocked that as a premium member who paid for 24/7 premium access I get only a simple response form the Groundspeak "We are working on it". That is in my view unacceptable.

#45 User is offline   ThePille 

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Posted 03 February 2008 - 03:11 AM

Mine too. Woke up this morning and tried to look for some new caches. My only way was to look for a cache that Iīve allready found an let em search for all nearby caches that I havenīt found. But that all was very slow.
Sorry for my english.

ThePille

#46 User is offline   Trinity's Crew 

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Posted 03 February 2008 - 03:33 AM

Mine too. :huh: Thanks for working on it!

#47 User is offline   Over_The_Hill_Gang 

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Posted 03 February 2008 - 03:53 AM

6:51 am still can't get to our account page.

#48 User is offline   jackrock 

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Posted 03 February 2008 - 04:17 AM

I've been having trouble since last night. No improvement yet. But I see that they are working on it so I'm sure it will all be good again soon. This is a complicated site, just look at the inconvenience of not being able to access one page that we do so much from. So it may take a while to hammer out the problem but they will. Thanks for the great work!

#49 User is offline   PWCinPC 

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Posted 03 February 2008 - 04:49 AM

View Postjackrock, on Feb 3 2008, 06:17 AM, said:

But I see that they are working on it so I'm sure it will all be good again soon.



WHERE do you get that information?

#50 User is offline   Dizzley 

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Posted 03 February 2008 - 04:57 AM

View Postpwcinpc, on Feb 3 2008, 12:49 PM, said:

View Postjackrock, on Feb 3 2008, 06:17 AM, said:

But I see that they are working on it so I'm sure it will all be good again soon.


WHERE do you get that information?

Here they are, look :blink: -

Posted Image

Dizz.

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