+BigFurryMonster Posted November 2, 2011 Share Posted November 2, 2011 Tried to post something in the 'Geocaching Website Feedback' Forum but couldn't. Then realized that there used to be a redirect to Get Satisfaction. Did something change? I noticed a recent post calling for feedback but am unable to post anything. Quote Link to comment
+t4e Posted November 2, 2011 Share Posted November 2, 2011 (edited) there is no "get satisfaction" anymore, its been gone for a very long time and replaced with feedback the link is on the left on the geocaching.com pages and you do need to log in on the feedback site to make a post Edited November 2, 2011 by t4e Quote Link to comment
Pup Patrol Posted November 2, 2011 Share Posted November 2, 2011 (edited) The various feedback forums here were all reinstated and updated last night with new stickies, though. http://forums.Groundspeak.com/GC/index.php?showtopic=284600 This forum is intended for users to report and discuss bugs and feature requests related to the Geocaching.com web site. The other feedback forums have "start new topic" buttons. It looks like just the Geocaching.com Website is missing it. (for now?) Edited November 2, 2011 by Pup Patrol Quote Link to comment
Mr.Yuck Posted November 2, 2011 Share Posted November 2, 2011 The various feedback forums here were all reinstated and updated last night with new stickies, though. http://forums.Groundspeak.com/GC/index.php?showtopic=284600 This forum is intended for users to report and discuss bugs and feature requests related to the Geocaching.com web site. The other feedback forums have "start new topic" buttons. It looks like just the Geocaching.com Website is missing it. (for now?) Interesting. Who knows what's going on there. They were not satisfied with Get Satisfaction, pun intended. It was shown to be susceptable to an ugly troll attack, although who am I to say that was the only reason they dropped it. The new feedback section is powered by uservoice.com, a competitor to Getsatisfaction.com, so to speak. Quote Link to comment
+BigFurryMonster Posted November 2, 2011 Author Share Posted November 2, 2011 Sorry, I meant the Feedback button. I see it on the gc.com homepage now, but the Redirect link (or any link) is missing from the Forums page. Quote Link to comment
knowschad Posted November 2, 2011 Share Posted November 2, 2011 Very interesting! Now that we have finally become accustomed to using the Feedback site... the rug gets pulled out from under us! No loss for me, though... while it may (arguably) have been more useful to Groundspeak, it sucked for the end-user. Quote Link to comment
+NYPaddleCacher Posted November 2, 2011 Share Posted November 2, 2011 Very interesting! Now that we have finally become accustomed to using the Feedback site... the rug gets pulled out from under us! No loss for me, though... while it may (arguably) have been more useful to Groundspeak, it sucked for the end-user. It seems to be working for me now although I didn't try adding a Feedback suggestion. The problem that I have with the Feedback site is that once a suggestion has been "Accepted" and it's status changes to either "Under Review" or "Planned" it often goes into a black hole. We have no idea what it's priority might be (in the case of something that is Planned), what "under review" actually means, or any details about the progress or how an issue might be implemented. I think that was pretty evident on the "Bring Back Virtuals" suggestion. In come cases we even see a comment in a forum post to the effect that a feature will be implemented in the upcoming release, the release goes out, and the feature/bug fix is not include. Quote Link to comment
+Manville Possum Posted November 2, 2011 Share Posted November 2, 2011 Very interesting! Now that we have finally become accustomed to using the Feedback site... the rug gets pulled out from under us! No loss for me, though... while it may (arguably) have been more useful to Groundspeak, it sucked for the end-user. But it helped us get virtuals reinstated? We now have Challanges! Quote Link to comment
+dfx Posted November 2, 2011 Share Posted November 2, 2011 The problem that I have with the Feedback site is that once a suggestion has been "Accepted" and it's status changes to either "Under Review" or "Planned" it often goes into a black hole. We have no idea what it's priority might be (in the case of something that is Planned), what "under review" actually means It means: "Nice idea, but we can't be bothered actually implementing it. Instead, we'll just tie up your votes indefinitely so you can't annoy us with any other ideas" Quote Link to comment
GOF and Bacall Posted November 3, 2011 Share Posted November 3, 2011 The Geocaching.com website forum is up and running. Quote Link to comment
knowschad Posted November 3, 2011 Share Posted November 3, 2011 The Geocaching.com website forum is up and running. Yes, and I would strongly encourage everybody to read Moun10bike's new sticky thread. It sounds as though they are trying to hit a happy medium between the chaos of the old forum and the chaos of the Feedback site. Whatever that means. Quote Link to comment
+Huntleigh Posted November 3, 2011 Share Posted November 3, 2011 The Geocaching.com website forum is up and running. So now we'll have the old-school bulletin board style forum and the new-fangled bloggy feedback website. Both for suggesting changes to the system. Not the best idea GS has come up with methinks. Quote Link to comment
Sandy Posted November 3, 2011 Share Posted November 3, 2011 The problem that I have with the Feedback site is that once a suggestion has been "Accepted" and it's status changes to either "Under Review" or "Planned" it often goes into a black hole. We have no idea what it's priority might be (in the case of something that is Planned), what "under review" actually means It means: "Nice idea, but we can't be bothered actually implementing it. Instead, we'll just tie up your votes indefinitely so you can't annoy us with any other ideas" No, it doesn't. That said, we are working on more effective ways to communicate what we do mean when something has been reported to engineering. Quote Link to comment
Sandy Posted November 3, 2011 Share Posted November 3, 2011 The Geocaching.com website forum is up and running. So now we'll have the old-school bulletin board style forum and the new-fangled bloggy feedback website. Both for suggesting changes to the system. Not the best idea GS has come up with methinks. We are not finished yet. At the next site update all changes will be implemented. Quote Link to comment
Sandy Posted November 3, 2011 Share Posted November 3, 2011 The Geocaching.com website forum is up and running. Whatever that means. It means that there will be more clarity, better community support and more eyes on user reports and requests. Quote Link to comment
knowschad Posted November 3, 2011 Share Posted November 3, 2011 The Geocaching.com website forum is up and running. Whatever that means. It means that there will be more clarity, better community support and more eyes on user reports and requests. Yes. At the time I wrote that, we knew very little. I wasn't trying to be a smarty-pants. Quote Link to comment
GOF and Bacall Posted November 3, 2011 Share Posted November 3, 2011 Thanks Sandy. I am glad to see that Groundspeak is working on better communications. Quote Link to comment
Sandy Posted November 3, 2011 Share Posted November 3, 2011 The Geocaching.com website forum is up and running. Whatever that means. It means that there will be more clarity, better community support and more eyes on user reports and requests. Yes. At the time I wrote that, we knew very little. I wasn't trying to be a smarty-pants. Quote Link to comment
+niraD Posted November 3, 2011 Share Posted November 3, 2011 So is it official? Is the UserVoice system on the way out? I've read rumors, but nothing official from anyone at Groundspeak. Quote Link to comment
Moun10Bike Posted November 3, 2011 Share Posted November 3, 2011 So is it official? Is the UserVoice system on the way out? I've read rumors, but nothing official from anyone at Groundspeak. We will have our official messaging presented at the next site release (currently scheduled for next Tuesday, Nov. 8). Quote Link to comment
Pup Patrol Posted November 3, 2011 Share Posted November 3, 2011 The Geocaching.com website forum is up and running. So now we'll have the old-school bulletin board style forum and the new-fangled bloggy feedback website. Both for suggesting changes to the system. Not the best idea GS has come up with methinks. One could give the newest method a bit of a chance, eh? I, for one, am glad to see the bug report / feature request returned to the forums. The Feedback site was a right royal pain to navigate and participate in. Quote Link to comment
knowschad Posted November 3, 2011 Share Posted November 3, 2011 So is it official? Is the UserVoice system on the way out? I've read rumors, but nothing official from anyone at Groundspeak. We will have our official messaging presented at the next site release (currently scheduled for next Tuesday, Nov. 8). I suspect you already have it all hammered out, and it may be too late for suggestions, but the idea of heading the subjects with [bUG] or [REQUEST]... wouldn't it be more efficient to simply split it into bug and request forums? I think it would be much easier for us to look through, at least, and I suspect the same would hold true on your end. Just a thought. Quote Link to comment
Sandy Posted November 3, 2011 Share Posted November 3, 2011 So is it official? Is the UserVoice system on the way out? I've read rumors, but nothing official from anyone at Groundspeak. We will have our official messaging presented at the next site release (currently scheduled for next Tuesday, Nov. 8). I suspect you already have it all hammered out, and it may be too late for suggestions, but the idea of heading the subjects with [bUG] or [REQUEST]... wouldn't it be more efficient to simply split it into bug and request forums? I think it would be much easier for us to look through, at least, and I suspect the same would hold true on your end. Just a thought. 4 sections is easier to maintain than 8, so this will work well for us and the team of forum Mods who will work with us. Quote Link to comment
Moun10Bike Posted November 3, 2011 Share Posted November 3, 2011 I suspect you already have it all hammered out, and it may be too late for suggestions, but the idea of heading the subjects with [bUG] or [REQUEST]... wouldn't it be more efficient to simply split it into bug and request forums? I think it would be much easier for us to look through, at least, and I suspect the same would hold true on your end. Just a thought. 4 sections is easier to maintain than 8, so this will work well for us and the team of forum Mods who will work with us. In addition, the distinction between "bug" and "feature request" is not always black and white. Quote Link to comment
knowschad Posted November 3, 2011 Share Posted November 3, 2011 I suspect you already have it all hammered out, and it may be too late for suggestions, but the idea of heading the subjects with [bUG] or [REQUEST]... wouldn't it be more efficient to simply split it into bug and request forums? I think it would be much easier for us to look through, at least, and I suspect the same would hold true on your end. Just a thought. 4 sections is easier to maintain than 8, so this will work well for us and the team of forum Mods who will work with us. In addition, the distinction between "bug" and "feature request" is not always black and white. Excellent point! My feature request is that you fix this bug. Quote Link to comment
+NYPaddleCacher Posted November 3, 2011 Share Posted November 3, 2011 The Geocaching.com website forum is up and running. So now we'll have the old-school bulletin board style forum and the new-fangled bloggy feedback website. Both for suggesting changes to the system. Not the best idea GS has come up with methinks. I disagree. I have been hoping that there might be a better mechanism for an integration of feedback suggestions and discussion of those suggestions. I find the forums much better for discussion/debate on an issue, especially if it's controversial. If one can post a feedback suggestion and easily link to a forum topic here then lackeys can easily review the feedback site to see what we're suggesting and link to the forums to read the details. Quote Link to comment
cezanne Posted November 3, 2011 Share Posted November 3, 2011 (edited) It means that there will be more clarity, better community support and more eyes on user reports and requests. But why did you restrict the Groundspeak website forum area to premium members only as writing access is regarded? Are only PMs eligible to identify bugs and report them? Cezanne Edited November 3, 2011 by cezanne Quote Link to comment
Sandy Posted November 3, 2011 Share Posted November 3, 2011 It means that there will be more clarity, better community support and more eyes on user reports and requests. But why did you restrict the Groundspeak website forum area to premium members only as writing access is regarded? Are only PMs eligible to identify bugs and report them? Cezanne being fixed as we speak - thank you for bringing this up. Quote Link to comment
Moun10Bike Posted November 3, 2011 Share Posted November 3, 2011 But why did you restrict the Groundspeak website forum area to premium members only as writing access is regarded? Are only PMs eligible to identify bugs and report them? Cezanne being fixed as we speak - thank you for bringing this up. That was an overlooked carryover from when these forums were previously live and restricted to paying members. I've finished adjusting the settings now so that they are properly open to everyone. Thanks! Quote Link to comment
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