Notifications not being sent ...and no, it isn't my spam filter!
Posted 26 April 2012 - 07:43 PM
January 25, 2011 - 3 new caches were published, but no "Publish" notification emails were sent out. I never received any emails, and after talking to other local cachers, they didn't receive them either. The publish logs in question are GL4ZVMAX, GL4ZVMAB, and GC2MX7N. I was able to get FTF on all 3, but only because I had a recurring PQ that captured them the morning they were published.
February 7, 2012 - Another cache was published without any emails being sent (GL7CTN2H is the publish log). I again confirmed with others that they didn't receive an email.
April 5, 2012 - A cacher logged a find on one of my caches (GL7TR49P is the find log). No email. The only reason I realized they had logged was because it's an Earthcache and they had emailed me their answers. I was wondering why it was taking them so long to log their find, so I checked the website and discovered they had indeed logged already.
As I mentioned in the post title, it is absolutely not a spam filter problem. I checked each time just to make sure, but in the case of the new caches listed above, NO ONE received emails, regardless of email provider. They simply were not sent.
If anyone wants more examples, I fully believe I could find many if I match up the emails I have on file to the logs on the site. I seem to remember a few of these occurences a few years ago, and I could probably find them again if needed.
Most of the time, not receiving an email is simply an inconvenience, or even less. However, if the email that didn't get sent was a NM, NA, or Reviewer Note, it could result in badly-needed maintenance being missed, or the archival of a cache. Unfortunately, this problem seems to be very intermittent, which are the hardest type of problem to troubleshoot. Still, it is a problem that needs to be investigated.
Posted 28 April 2012 - 07:26 AM
Posted 28 April 2012 - 07:32 AM
According to this list, the address should be "email@example.com (MMS or SMS) --number can and by default properly begins with "1" (the US country code)". Also, if you want to test to see if you've got the right address, just try sending an email to it.
Anyway, that isn't what this topic is about. This topic addresses the issue of people correctly receiving notification emails, but some emails never being generated in the first place by the site.
Posted 30 April 2012 - 03:48 PM
Posted 30 April 2012 - 05:04 PM
Within the last week, there have been 39 traditional caches published within 25 miles, and 7 other than event caches within 50 miles. I KNOW that I haven't received 46 notification e-mails!
Posted 30 April 2012 - 08:45 PM
I checked with a caching buddy, he too did not get the publish notifications.
It seems that sometimes the emails are never generated by the servers at all. Can you post a list of GC codes that you didn't receive notifications for, so TPTB can investigate this problem? I suspect this problem is far more widespread than anyone realizes.
Posted 01 May 2012 - 12:47 PM
For me I my instant notification was working and I received email until I disabled my notification, because I knew I wouldn't be able to run out and FTF anyhow. That was like in November. In March or so I Enabled the same Notification, but nada. I even tried changing my email address.
I've tried both my own domain address AND my gmail address direct, same result: no notification.
As a premium member I'm pretty perturbed! #-|
Please look into this and fix it Groundspeak!
Posted 01 May 2012 - 04:38 PM
These caches published within the last day with no notification received.
Elvis or Jerry ?
Never even liked Elvis!
Viva Las Vegas
Posted 02 May 2012 - 10:09 AM
Posted 08 May 2012 - 10:08 AM
GL3ER9R0 - Mar 7, 2010
GL7C861F - Feb 4, 2012
GL7CBY4B - Feb 4, 2012
GL7CGGFV - Feb 4, 2012
GL7TRGKQ - Apr 5, 2012
There were also 4 others in May 2010, but I can't say for certain that those weren't due to email management on my end, so I'm not listing them here. However, I'm 100% positive I never received the above 5 log notification emails.
Posted 07 June 2012 - 02:57 PM
I've noticed that I am no longer receiving 'any' email from Geocaching.com. I was receiving daily emails for varieties of items, published caches, notifications to me about my hides from seekers, built queries, etc. As of this Monday - all stopped. I've had no changes in my system or setup. I've double checked all rules (Outlook), spam folder, etc.
Thought I'd check here before trying to contact someone there directly.
Posted 27 June 2012 - 05:04 AM
Me and the user "2_chemists" own 3 caches here in my area (I own one, the chemists own the other two). We have each others' caches on our watchlist.
The caches in question are:
Neither of us did receive a mail notifying us of the logs for user "moses_was_here" from 2012-06-26.
We neither received mails for the caches we own, nor for the caches we have on our watchlist.
Just to make this clear: I receive notification emails from Groundspeak - so does "2_chemists". Maybe we didn't receive all of them in the past - who checks all the logs for all the caches each day. I just discovered these new logs by accident right now...
Posted 27 June 2012 - 07:31 AM
Thanks for reporting this.
To reiterate, the issue being discussed here is that users ARE receiving notification emails from Groundspeak, but occasionally don't get some emails they'd expect to be receiving. If you aren't receiving ANY emails from Groundspeak, that's a different issue and I'd appreciate it if you posted in a separate thread. I don't think TPTB realize there even is a problem, and it makes it even harder to convince them it's happening when multiple issues get muddled together in this thread.
Posted 30 June 2012 - 03:25 AM
This post has been edited by pri0n: 30 June 2012 - 03:26 AM
Posted 02 July 2012 - 07:29 AM
Do you have some GC codes of caches where you or others have seen the problem? Were there caches published where no one received a "Published" notification email?
Posted 03 July 2012 - 12:59 PM
Posted 03 July 2012 - 06:21 PM
Thanks for reporting, but it sounds like that one is due to a problem on your end somewhere. One of the FTFs said in their log "Sittin at home when my phone went off", so it sounds like the email did get sent.
Posted 08 July 2012 - 12:55 PM
This post has been edited by FamVanO: 08 July 2012 - 01:00 PM
Posted 29 July 2012 - 04:43 AM
Someone I know wanted to register but did not get the validation E-Mail. He try gmx.de yahoo.com and other mail providers.
Tested to get a mail from a friend and that also did not work.
Are there Problems with Mailing at the moment?
Posted 29 July 2012 - 07:11 AM
2 (3) different situations, where I didn't get mail, even though I normally do. All the missing mails would have to be sent today (I guess), so maybe they are still in some queue, but since I got at least one of them I don't think so.
http://coord.info/GC3QYH4 - A new cache in my area. It is on my watchlist, I logged a "Found it" and never got the email.
http://coord.info/GC3QYHG - A new cache in my area. It is on my watchlist, I logged a "Didn't find it" and a "Needs Maintenance" and never got the emails.
Both caches from the same owner published on the same date.
I just got the publish notification for the last cache. Just discovered the other two when I was looking at the map.
All three caches of the same owner, published today.
The latest log (User "Lytsboekemon" from 2012-07-29) - never received a mail for this log, even though the cache is on my watchlist, and I received two mails for the previous logs of the same user (no idea why they logged it three times though)
Just received the DNF-log email for http://coord.info/GC3QYHG. Still missing the NM-log mail
This post has been edited by java.lang: 29 July 2012 - 07:43 AM
Posted 29 July 2012 - 09:43 AM
I had a new cache published local time of 4pm. As the owner I got the published notification at 5.28pm and then the new listing notification at 6.34pm
then again at 12.15am.
Also have only received about 1/2 of my email logs on my caches logged today.
My new cache was found by 2 people who both logged it over 6 hours ago but I havent received the email notification of that yet at all!
This post has been edited by FelixII: 29 July 2012 - 09:43 AM
Posted 29 July 2012 - 12:54 PM
Posted 29 July 2012 - 01:59 PM
Thanks for checking this problem out. MaxB on the River
Posted 29 July 2012 - 02:34 PM
Since we're now talking about the current email server failure, I'll add that I haven't received any Groundspeak emails today, even though there have 2 finds on my caches. Also, last night when I was activating some trackables and moving them to my collection, the emails were all delayed by over an hour and came in out of order.
Posted 29 July 2012 - 02:35 PM
http://coord.info/GC3QZNN a cache I own, FTFed and logged approx 5 hours ago, I've not seen the owner email yet.
All published at some stage today and I've not seen the notification yet.
And lastly, I submitted a cache this morning (I will naturally withhold the GC code on the forum as it's pending review!), and the emails notifying that I posted reviewer notes and that I submitted a cache never arrived, and that was at least 12 hours ago now.
Posted 29 July 2012 - 03:52 PM
Is the system falling apart or what?
Posted 29 July 2012 - 05:13 PM
Posted 29 July 2012 - 06:04 PM
On FB a buddy of mine announced 6 published caches and nobody among my circle of geocachers got any notifications.
The caches are: GC3R1JT, GC3R1JV, GC3R1JW, GC3R1JX, GC3R1JY, GC3R1JZ.
There obviously is a notification issue at Groundspeak. They can claim we are fools and don't know how to verify Spam filters, or fowards or that the the problem is too widespread that we simply ignore it because they don't know how to debug, but THERE IS A PROBLEM. It is obvious that MANY members have the issue of not receiving Publication Notifications. Instead of putting their head in the ground like an osterich, they should look at their email logs, pull a query on emails that should have been notified (based on the multiple examples given in this thread) and compare with their email server logs. This is Programming 101 here!!!!
Do we need to talk about Business 101? Like the primary source or revenue for Groundspeak is membership fees? And what happens if you are unable to deliver a promised service? People start asking why they would want to spend $30USD on a service that has become flaky.
So what does it take for GS to step up to their engagement of service? Denying that there is a bug because some people got a notification is a lame excuse. And blaming the end-user that we have spam filters and don't know how they work is even lamer. Maybe, just maybe, out of all the people who made the effort to notify you on your forum of a notification bug, there *might* be an issue on Groundspeak side? Before brushing us off, why not confirm that for each notification that people did not receive, you do your homework, look at your SMTP logs, compare with the list of users that should have received the email notifications. Get some facts to prove that X number of users where notified successfully at Y time, on Z date. You just might realize that you do in fact have a bug and could even fix it!!!!
Whether it be your mail server, your notification list email generator, your cache publishing workflow, your ISP, your event scheduler, etc. you need to be above of your operations. You need to be able to confirm and prove that every event was sent correctly. You need to be able to identify which events where rejected or not successfully completed. If you're not there yet, then stop charging people and stay in the "amateur run-by-donations" playing field. Otherwise, act like a reputable company and honor your service commitments.
Posted 29 July 2012 - 06:32 PM
Today, we got one email stating the first was published, then nothing more. I sent a message to the first to find on the first cache, never got the copy, which we typically do.
My thought was the same - if they want $30 per year, they best start acting like a professional company. I almost didn't renew recently due to the intermittent problems and occasional poor performance of the Geocaching website.
Posted 29 July 2012 - 08:16 PM
Posted 29 July 2012 - 09:27 PM