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Log In Error Experienced by some users in the past 24 hours

#1 User is offline   Sandy 

  • Cacher from Down Under
  • Group: Guests
  • Posts: 932
  • Joined: 01-October 01

Posted 09 May 2012 - 11:00 AM

Some users are getting a "Password incorrect" error message when attempting to log in. Our Engineers are working to identify the cause of this issue.

If occurs/has occurred, here is some important information for you:
  • The bug is being misidentified by our system. It is not a password error. Please do not update your password.
  • Please try logging in at another time. If possible, use the cached password stored by your browser, rather than typing the password manually.
  • If you have already linked your account to log in through Facebook, please do so, as this log-in process seems to be working.



We will update this thread and our site status page when we have resolved the issue.

#2 User is offline   Sandy 

  • Cacher from Down Under
  • Group: Guests
  • Posts: 932
  • Joined: 01-October 01

Posted 09 May 2012 - 02:57 PM

We believe we have now fixed this issue. If the issue recurs, please email contact@groundspeak.com.

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