Pocket Quiries Down?
Posted 29 December 2003 - 04:58 PM
sbukosky, on Dec 29 2003, 04:50 PM, said:
Like they say at work " I got mine"
Posted 29 December 2003 - 06:07 PM
Posted 29 December 2003 - 07:21 PM
Posted 29 December 2003 - 07:25 PM
The mail server you want to receive email from is signal.groundspeak.com [220.127.116.11]
Posted 29 December 2003 - 10:14 PM
Hemlock, on Dec 29 2003, 07:25 PM, said:
Thanks, that's a good idea. Just for an experiment, I created a new quiry and used my hotmail address to see if one comes through.
Posted 30 December 2003 - 12:41 AM
To: email@example.com Cc: firstname.lastname@example.org Subject: Please remove the geocaching.com email block User-Agent: Mutt/18.104.22.168i Apparently you guys are now blocking email from geocaching.com. This began sometime on 12/26 or 12/27. Before that time everything was copascetic. Specifically, these addresses appear to now be blocked... Received: from signal.groundspeak.com (signal.groundspeak.com [22.214.171.124]) Received: from bender.groundspeak.com (bender.groundspeak.com [126.96.36.199]) Please remove these blocks immediately as I am unable to get my daily report on current geocache locations. Thus, I am not getting the exercise I need and am growing fatter and lazier by the minute. Thank you, -Rick -- Rick Richardson email@example.com http://home.mn.rr.com/richardsons/ Linux tools for geocaching http://geo.rkkda.com Microsoft applications are the heroin of the software industry. Once they have you hooked, the quality goes down, the total cost of ownership (TCO) goes up, and its a long road to recovery.
Posted 30 December 2003 - 05:20 AM
You don't suppose this means AOL/TimeWarner is launching their own AOCaching site, do you? They start by blocking access to PQs and then bit by bit they convert the masses to their way of doing things.
There will be AOCaching Buddy Lists. AOCaching Keywords. Bright flashy AOCaching home pages with links to -- to -- ummm...
Posted 30 December 2003 - 05:38 AM
The Boonie Man
Posted 30 December 2003 - 06:53 AM
Groundspeak, here's the link: http://security.rr.com/mail_blocks.htm
RR says that some legitimate email is unfortunately blocked. I don't think I like that policy. I'd rather use my own filtering and put up with some of the garbage than miss important messages. Geez, I'm glad we have our own server at work and not using business Road Runner!
Posted 30 December 2003 - 10:46 AM
Posted 30 December 2003 - 11:07 AM
It does look like what happens with the bounce backs is determined by the error message associated with them. Permanently blocked emails are discarded, while others may be tagged for resending. The resends would have to take place from groundspeak so I'm assuming their mailserver settings would determine that.
Posted 30 December 2003 - 12:08 PM
sbukosky, on Dec 30 2003, 06:53 AM, said:
I contacted them last week about this issue and received no response. I'll send another request.
Posted 30 December 2003 - 01:17 PM
rickrich, on Dec 30 2003, 01:12 PM, said:
Yeah, that would be funny. But no, they do make it through. The address given to address these issues isn't subject to the blocking of other RR.com mail, so it goes through. I also get an acknowledgement that the security department received the message too. Maybe they'll respond this time.
Posted 30 December 2003 - 01:28 PM
Sure hope groundspeak doesn't automatically start closing accounts because the email address on file bounces.
Posted 30 December 2003 - 03:22 PM
Any time Road Runner blocks an inbound piece of mail from a given entity, we send back an error message, to let the blocked entity know why they are blocked. The error message will be SIMILAR to the following: 550 5.7.1 Mail Refused - 0.0.0 - See http://security.rr.com/mail_blocks.htm#security 550 5.7.1 Mail Refused - 0.0.0.0 - See http://security.rr.com/mail_blocks.htm#proxy 550 5.7.1 Mail Refused - somedomain.com - See http://security.rr.com/mail_blocks.htm#subscription 550 5.7.1 Mail Refused - somedomain.com - See http://security.rr.com/mail_blocks.htm#spam_source 553 5.3.0 Mail from 0.0.0.0 rejected, see http://mail-abuse.org/rbl 553 5.3.0 Mail from 0.0.0.0 rejected, see http://mail-abuse.org/rss 553 5.3.0 Mail from 0.0.0.0 rejected, see http://mail-abuse.org/dul 553 5.3.0 Mail from 0.0.0.0 rejected, see http://mail-abuse.org/ops 553 5.3.0 Mail from 0.0.0.0 rejected, see http://spamhaus.org/sbl If you're getting one of the messages above, then there is a *serious* problem that your ISP needs to talk to us about. It is *extremely* important that if *you* are receiving these types of messages when trying to send to a Road Runner subscriber, that you IMMEDIATELY forward the message to *YOUR ISP*. A good place to start is your ISP's abuse or security department (firstname.lastname@example.org or email@example.com). They should contact us directly via this address. Please - don't contact us yourself unless you are the authorized contact for your IP address (as determined by ARIN or another authoritative rwhois server). Again - we must talk to your ISP about the problem, and they must let us know that it's cleared up.
Posted 31 December 2003 - 11:20 AM
Posted 31 December 2003 - 11:35 AM
However, if any of you can politely talk yourself past the guards and get someone in the security department who seems willing to work with us to solve the issue, any contact info like a phone number, extension, email address or anything that I could use to talk with them directly would be really helpful. If you can get this info, send an email to admin at groundspeak dot com.
I'm convinced from reading Road Runner's info on their security pages that Groundspeak isn't the target of this block. RR is blocking every IP in the 63.251.163 subnet, of which I only have 32 of them. As I mentioned in my email to RR, our small block of IPs is properly subdelegated per their own Road Runner Security - Subdelegation page. This might be helpful info when taking to a Security person so they know they won't be wasting their time.
Posted 01 January 2004 - 06:28 AM
This post has been edited by sbukosky: 01 January 2004 - 06:29 AM
Posted 01 January 2004 - 08:31 PM
Posted 01 January 2004 - 09:02 PM
Posted 02 January 2004 - 09:58 PM
Posted 02 January 2004 - 11:43 PM
To try to put it simply, the PQs that have not run for the longest time, run first.
PQs that are requested for once a week run first, followed by those set for twice a week, followed by those set for 3 times a week, etc. The daily ones run last. On Fridays that means the daily ones may not run at all because most weekly and bi-weekly ones are set for Friday.
So if you order your PQs once a week, like I do, you'll get it like clockwork. Mine comes in every Friday morning about 6am.
Posted 03 January 2004 - 06:23 AM
I never had a problem with them until around Christmas. We are given the option of getting them everyday. If we can't really get them everyday, then that option should be removed as it is misleading and deceptive. Granted the PQ page still says 'beta' but this 'beta' period has lasted quite some time now. It's Saturday morning and I still don't have Friday's. Is this a case much like the forum issue we experienced where we were told graphics were causing an issue with 'slowness' of the site, when in reality it was something else? I'm not trying to be negative, it just seems as if there is more to the story that we are being told. Anyways, I'm getting ready to go caching. Hopefully, when I get home this afternoon, I will have received Friday's PQ. Happy caching.
Posted 03 January 2004 - 06:42 AM
What we are asking for is communication. Hey, if there is a problem, let us know. If it is puzzling and will take time to correct, let us know. It it is on some other end and they are not cooperating, let us know. As others have said, it doesn't appear to be only Road Runner.
I can also appreciate that these searches are resource consuming. However, I and many others would like them returned soon after we submit them. Often I'll have a business trip come up and I only have a short time to do a search so I can do some caching out of state in my free time. If the site needs more or better equipment to do this and more money is needed. I will pay more! Geocaching is my main hobby and source of excersize. Lord knows I've spend a ton of money on radios, motorcycles and flying. What's some more money so we get what we want here?
This post has been edited by sbukosky: 03 January 2004 - 06:43 AM
Posted 03 January 2004 - 08:24 AM
Hemlock, on Jan 2 2004, 11:43 PM, said:
Interesting info, but isn't an across the board problem avoidance. My one regular query runs once a week on Wednesdays (at least it's supposed to). Of the last 5 Wednesdays I have received it once. The other weeks it didn't come at all, not even late. I did double check it, and it is still set up as it has been for months.
Posted 03 January 2004 - 08:30 AM
What it came down to was a particular query was locking out the other queries, so the PQ were running fine when you looked at it but one would time out and reset. So any new pocket queries after that particular query would go out fine but anything prior to the query would not. I unlocked that query and reset them to start running.
However, with the added traffic on the site (doubling our busiest week) the pocket queries were running slower than usual. I have been watching the machine running the queries and it is starting to catch up, but there are a lot of queries to catch up on (being a busy Friday). If you need a query immediately, please set a new one up to run today. It does seem to be humming along.
In the future if there is a problem, please escalate it to firstname.lastname@example.org. We do have someone monitoring that email address and will escalate it to me if it is something that needs immediate attention.
Posted 03 January 2004 - 10:42 AM
jeff35080, on Jan 3 2004, 06:23 AM, said:
Jeremy explained most of the issues, but I want to point out one other thing that caught my eye. Once Friday is over, if a PQ for that day hasn't run, it isn't going to. You'd have to go in and check the Saturday checkbox, too.
Posted 03 January 2004 - 07:36 PM
I started to send an email, but any time I have ever done that it has taken anywhere from days to weeks (over a month) to receive a real reply or fix of my problems. I have found that the GC.com Web Site forum is usually the quickest way to find an answer/fix.
Thanks Jeremy for communicating with us what happened. I, for one, can appreciate that sometimes 'it happens'.... it's a shame that 'it' happened over the holidays when many people had time off work. Happy caching.
Posted 03 January 2004 - 09:07 PM
So, according to Jeremy the PQ's were, and maybe are, still running a bit behind/slow...
Does this have anything to do with RR rejecting any email from GC.com? Nothing I'm supposed to be getting, whether a PQ, or cache log notification/etc. gets through... Supposedly RR is calling it all spam.. And have taken the stance of "too bad" whenever anyone is able to get any kind of reply from them...
Is GC working on some kind of fix or way to show RR all is well with GC emails?
Posted 04 January 2004 - 07:28 AM
I sent the "This ain't spam" email a couple of times now to rr.com.
The info shown on some of the other threads here, and the content of that error link suggests perhaps Geocaching.com has a part to play here, and it's not just rr.com's fault.
I don't know.
Jeremy, would you clear this up please, and let us know?
This post has been edited by Fatboy Slim & Rainey Belle: 04 January 2004 - 07:31 AM
Posted 04 January 2004 - 03:09 PM
We understand that some emails being sent to you are being blocked. The
reason could be one of many. The sending Internet Service Provider (ISP)
could have a customer that is sending out massive amounts of SPAM or the
customer could have a virus and is unknowingly sending out virus emails
to thousands of other people and flooding our network. To protect your
service and our network we are forced to block the ISP and their users
until that ISP takes appropriate action and contacts Road Runner
Security. We recommend that you inform that person to have their ISP
send an email to email@example.com
<mailto:firstname.lastname@example.org> and to visit
<http://security.rr.com/mail_blocks.htm> for more information. We
apologize for the inconvenience, we hope to have this resolved as soon
as their ISP can contact us.
If you have any further questions or problems, please feel free to
E-mail us again or contact our Technical Support line for further
assistance. When replying to this address, please include this message
as well as all previous correspondence regarding this issue.
Thank you for choosing Road Runner and have a great day!
Road Runner Residential Agent, Mike #1970
Road Runner Technical Support Department.
In an ongoing effort to continue improving our quality of service, we
are conducting a customer survey. If you would like to participate,
please click on the following link:
Phone support: 512-531-2345
Original Message Follows:
OS: Windows XP
Browser: Internet Explorer 6.x
Email_Software: Outlook Express 6.x
Question: Dear Customer care,
I am currently a member of Geocaching.com. As part of my membership I
receive a number of emails from them throughout the day.
Unfortunately recently I was not receiving my emails so I contacted
Geocaching.com. From their records their mail server
signal.groundspeak.com (IP 188.8.131.52) is being rejected from
email to my email address. Apparently they are being included in a
block of IP addresses that Road Runner is rejecting.
As a customer of your service, I respectfully request that you re-enable
the IP address above so I can continue to receive emails from this
Larraine & Bryan
When will this be fixed?
Posted 04 January 2004 - 06:31 PM
Thanks in advance, Jeremy and crew, for anything you can do to help get this resolved.
Posted 04 January 2004 - 07:27 PM
Posted 04 January 2004 - 08:44 PM
It might be worth tracking down that pocket query. Who knows. There might be a cache listing out there that looks like a virus.
The Boonie Man
Posted 05 January 2004 - 03:10 PM
I've sent Road Runner two emails about this issue, the first on 12/18, the other on 12/30. Both of those resulted in an autoresponse message indicating that RR had received the emails. Other than that, I've received no communication from RR. I have received reports from a couple other local Geocaching organizations that they've had similar issues with RR and are also not receiving any response at all.
For those of you who have received responses from RR tech/customer support, please reply to those agents and let them know that the "ISPs" have contacted RR multiple times via the email@example.com email address but have received no responses. Politely asking them to ping the folks in the Security department to respond to their email might prompt some action.
I'll keep contacting RR roughly weekly for the next couple of weeks. But if they continue to ignore me, I'll have to let the issue go.
I'm sorry I don't have better news, but at this point, there's really nothing else I can do.